Hosting Guidelines

Please read our Terms of Service!

E-Mail Spamming:

E-Newsletter management must be handled through a vendor account such as www.icontact.com or www.constantcontact.com due to the problem of possibly getting blacklisted for spam. The issue with this is that it effects all of our hosting customers, not just your domain.

E-Mail Limits:

50 pop requests per hour per email account is the maximum request which can be sent via our hosting packages. If you need a greater ability, please contact us about securing a different hosting plan or another solution which may meet your needs.

Precautions:
If you attempt to exceed these limits it may result in account suspension (and possible termination on blatant, repeat offense) because unattended mailing lists that exceed these defined limits start to RAPIDLY increase the server load levels, usually to the point of instability. This happens because the server tries to remove the emails as they are generated, which increase reads/writes on the hard disks, and starts to eat up at RAM and CPU cycles.

About Blacklistings:

All web hosts including major players like yahoo end up on these spam blacklists.

Blacklistings occur when a certain quantity of email has been reported to third party RBLs (Remote Block List) like Spamcop. These RBLs will add reported mailservers to it's internal block lists.

Subscribers to these RBLs include major ISP like AOL, Comcast and even smaller ISP like GlowHost subscribe to RBLs. When these Internet Service Providers receive mail from a mailserver that is on one of their (subscribed) RBLs, it is immediately returned to sender, rendering the email undeliverable.

Basically, an ISP subscribing to an RBL means penalize every web site that uses a particular mailserver host, because one unscrupulous spammer, and sometimes even an unknowing newbie, ruins it for the whole bunch. Ever heard of "sour grapes?"

Blacklistings can last 24 hours and even longer for repeat offenders. Generally web hosts have little or no control over being removed from these RBLs with the exception of a few RBL providers that allow automatic "de-listing."

However if a host removes themselves, and the spam complaints continue to roll in, the black listing is re-initiated, this time with a longer wait for de-listing, and that can go on indefinitely based on how bad the problem is with a particular mail server.